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This course provides staff with the knowledge and skills to be able to identify when violence or aggression may be a potential issue and where safe to do so, diffuse a situation. This course is suitable for any member of staff who works in a frontline role or who are in regular contact with students / members of the public / visitors and those who are not university staff, either in person or via other media such as email, phone calls and social media. The course is also suitable for those that lone work.

. Please log onto Learn Upon first for this link to take you direct to the course.

You can find more information on how to register on LearnUpon if required.

Please let us know as soon as possible if you have any accessibility requirements regarding this activity (e.g., hearing/visual impairment) so that we can do our very best to accommodate your needs.

Please note our late cancellation/"no show" charge for this course on our website.

By: Kirsty Hart
Last updated: Monday, 15 September 2025